Terms and conditions

Nursery places and bookings
A signed and fully completed application form must be received by Little Rascals before a place can be considered. Full and part time sessions must fit in to the session times detailed on the application form; however, we will attempt to meet individual needs where necessary.

Fees and invoices
The first invoice amount is payable immediately by cash or cheque. Thereafter, payment is payable by the 1st of the month either by cash, cheque or standing order.

All invoices are issued at least 5 working days prior to the 1st of each month and are calculated at a fixed monthly rate based on your child's normal weekly sessions. Extra sessions or additional charges will be invoiced in arrears according to the date the nursery was notified. Other than if we are in breach of these Terms and Conditions, all sessions booked must be paid for, regardless of whether the child attends. No refunds will be given for sessions missed due to holidays, sickness or Bank Holidays. Failure to meet payments will result in the termination of the nursery place and in such circumstances the parents will not be entitled to a refund of any fees. We reserve the right to charge a fee of £20.00 to cover costs incurred by us on outstanding fees. The parent remains responsible for all outstanding fees. If you default on payment, we reserve the right to carry out a search with a credit reference agency, which will keep a record of that search and may share that information with other businesses.

If you are late collecting your child from Nursery, a late collection charge of £5 for every 15 minutes may be imposed - this is at our discretion.

Two months notice will be given before any fee increase is implemented.

Nursery closure
The Nursery is open as specified. The Nursery will be closed on Christmas Eve to New Year's Day inclusive and those Bank Holidays associated with these days, i.e. if Christmas Day, Boxing Day or New Year's Day is on a Saturday or Sunday, the relevant Bank Holiday(s) will be carried to Monday / Tuesday. Normal charges will apply for these days.

Termination / cancellation / change
We require one months notice, in writing, should you wish to terminate a nursery place for any reason or reduce the number of sessions. Parents still remain liable for fees throughout the notice period. If a parent withdraws their child during this notice period, the fees shall still remain payable. We reserve the right to terminate a nursery place with immediate effect if any fees are not paid by the due date, or if a parent, carer or child displays abusive, threatening or otherwise inappropriate behaviour. In all other circumstances we will give you one months' notice, in writing, should we wish to terminate a nursery place for any reason or reduce the number of sessions.

If a start date is postponed by the parent for any reason, we reserve the right to charge from the original start date stated on the application form.

Personal property and belongings
We cannot be held responsible for any loss or damage to children's property. Every reasonable effort will be made by nursery staff to ensure the children's belongings are not lost or damaged.

Practical 'inexpensive' clothing is strongly recommended for children attending nursery. It is the parent's responsibility to name and clearly label all items of clothing. We suggest that all toys, books or other equipment are left at home.

Insurance
We have extensive Insurance cover - full details of the Insurance is available upon request, from the Nursery Manager.

Behaviour management
We may require parents to withdraw or remove their child from nursery in the event that the Nursery Manager considers the child to be disruptive or displaying inappropriate behaviour.

We will not tolerate nursery staff being spoken to in an abusive or threatening manner by parents, carers or children. Such behaviour may result in the termination of a nursery place.

Liability
We accept no responsibility for any loss suffered by parents, arising directly or indirectly, as a result of the Nursery being temporarily closed or the non-admittance of your child to the nursery for any reason, this applies to absence due to sickness, holidays and Bank Holidays. We accept no responsibility for children whilst in their parents care on nursery premises, i.e. prior to arrival or after pick up.

We will not be liable to parents and / or children for any economic loss of any kind, for damage to the child's or parents property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.

We will make reasonable endeavours to keep parents and / or children's property in good order.

Liability for damage of such property is excluded except where caused by our negligence.

Accidents and illness
We reserve the right to administer basic first aid and treatment when necessary.

Parents will be informed of all accidents and will be required to sign an accident form. For accidents of a more serious nature, involving hospital treatment, all attempts will be made by nursery to contact the parents but failing this, we are hereby authorised to act on behalf of parents and authorise necessary treatment.

We will administer prescribed medicines, however, the first dose of medicine must be given at home and parents must take all medicines home at the end of each day.

We may require parents to withdraw their child from nursery, in the event that they require special medical care or attention, which is not available or refused by parents or it is considered that the child is not well enough to attend nursery. We may also ask parents to withdraw their child from nursery, if we have reasonable cause to believe that they are or maybe suffering from or has suffered from any contagious disease/infection and there remains a danger that other children at the nursery may contract such a disease/infection. We accept no responsibility for children contracting contagious diseases/infections. Parents are requested to inform nursery if their child is suffering from any illness, sickness or allergies before attending nursery. If a child has a temperature, parents will be telephoned before Calpol is given, however, if the child's temperature is too high or a parent can't be contacted, for the child's safety, it will be administered.

We have a realistic attitude to the needs of working parents but we reserve the right to contact parents if their child becomes ill during nursery hours.

Security
On registration you will be asked to provide the nursery with a password. Under no circumstances will any child be allowed to leave the nursery with anyone unknown to nursery staff unless the parent has previously arranged this or the person uses the password.

If parent has made alternative arrangements by telephone, the nursery will require the name, address and telephone number of the person permitted to collect the child and proof of identity will be required upon arrival at nursery. A list of responsible adults who are authorised to collect the child should be given to the Nursery Manager.

General information
Parents are requested to inform nursery of any food, medicine, activity or any other circumstances that may cause the child to have an allergic reaction/ allergy. Parents must provide details, in writing, of the severity of the reaction/allergy and must continue to inform nursery of any changes/progress to the condition, in writing, when they become aware. Parents are requested to inform nursery of any changes to all information kept in nursery.

Parents agree that they shall not at anytime, whether throughout the continuance of this agreement or for a period of six months after its termination, directly or indirectly (via agencies) employ/entice away an employee with whom they have had contact or dealings with at nursery. In the event that a parent does directly or indirectly employ a member of staff, 25% of salary may be payable.

We may require parents to withdraw or remove their child from nursery, in the event that the parent is not completely honest about the child's condition or withholds or is found to have withheld important information.

Parents will be required to regularly check and update their child's registration form.

Agreement
These Terms and conditions represent the entire agreement and understanding between the parents and the nursery. Any other understandings, agreements, warranties, conditions, terms or representations, whether verbal or written, expressed or implied are excluded to the fullest extent, permitted by law.

We reserve the right to update / amend these Terms and conditions at anytime. Two months notice will be given of any changes made.

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